Document Measure + Evaluate + Retest + Record Documenting helps identify what’s important. What is documented, who it is communicated to, and how it is communicated are all indicators of what is valued and what is not.  

Deploy Partner + Share + Act + Implement This is the stage where planning and preparation are unleashed. Once pilots are verified, bugs are fixed, and processes are ironed out, an idea moves from planning to launch to maintenance and ends up as recurring work.  

Design Creative + Exploratory + Logical + Purposeful + Collaborative The Design phase envisions what an organization ought to do and what changes should happen. Good design always leads to action. Through a unique blend of inspiration and ideation, key partners and influencers are invited to the table to help solve problems and generate new […]

Discover Ask + Listen + Examine + Test + Diagnose Any successful endeavor begins with a crystal clear understanding of reality. Discovery tests our assumptions and reveals the true condition of our communities and needs. Simply put, Discovery is reasonable research. A combination of primary, secondary, qualitative, and quantitative research methods help unearth the truth […]

5 D’s for Design Steve Jobs said, “Design is not just what it looks like and feels like. Design is how it works.” These 5 D’s are the critical elements in the cyclical process we use to design and re-design our workflow and products.